Privacy Policy | Planet Concrete

1. Introduction

Planet Concrete Group Limited (“Supplier”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, request a quote, or engage us for concrete placing and laying services. This Policy is prepared in accordance with the Privacy Act 2020 (New Zealand).

By using our website or engaging our services, you agree to the collection and use of information in accordance with this Policy.

2. Information We Collect

We may collect the following types of personal information:

Contact details, including your name, email address, phone number, and postal address.
Project information, such as the address of the worksite, project type, and estimated start date.
Payment and billing information where required to process invoices or credit applications.
Technical information collected automatically via cookies and similar technologies, including your IP address, browser type, device information, and browsing behaviour on our website.
Any other information you choose to provide to us via our contact forms, phone, or email.

3. How We Collect Information

We collect personal information directly from you when you:

Submit an enquiry or request a quote through our website’s contact forms.
Contact us by phone, email, or in person.
Enter into a contract with us for the supply of concrete services.
Browse our website, through the use of cookies and analytics tools.

We may also collect information from third parties, such as credit reporting agencies, where relevant to assessing creditworthiness for account customers.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to your enquiries and provide quotes for our services.
To deliver, invoice, and manage the Works agreed between us.
To assess creditworthiness for account or trade customers.
To communicate with you about your project, including scheduling and updates.
To send you marketing communications about our services, where you have not opted out.
To improve our website and services, including through analytics.
To comply with our legal and regulatory obligations.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (such as pixels and web beacons) to improve your browsing experience, understand website usage and traffic, and to support our marketing activities. Cookies are small files stored on your device that allow us to recognise your browser and capture certain information.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of our website, including the contact and quote request forms.

6. Disclosure of Information

We do not sell your personal information to third parties. We may disclose your personal information to:

Our employees, contractors, and subcontractors, where necessary to carry out the Works.
Credit reporting agencies, for the purposes of assessing credit applications.
Our professional advisors, including accountants, lawyers, and insurers, where necessary.
Government agencies or regulatory bodies, where required by law.
Service providers who assist us with website hosting, email delivery, and marketing, subject to appropriate confidentiality obligations.

7. Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and procedural safeguards.

Personal information is stored on secure servers, which may be located in New Zealand or overseas, including where our website hosting or software providers store data internationally. Where information is transferred overseas, we take reasonable steps to ensure it continues to be protected in accordance with this Policy.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Your Rights

Under the Privacy Act 2020, you have the right to:

Request access to the personal information we hold about you.
Request correction of any inaccurate or incomplete personal information.
Withdraw your consent to marketing communications at any time.
Request that we delete your personal information, subject to any legal or contractual obligations that require us to retain it.

To exercise any of these rights, please contact us using the details in Section 11 below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised effective date. We encourage you to review this Policy periodically.

11. Contact Us and Complaints

If you have any questions about this Privacy Policy, or wish to access, correct, or delete your personal information, please contact us:

Planet Concrete Group Limited
Email: sales@planetgroup.co.nz
Phone: 0800 774 474

If you are not satisfied with our response to a privacy complaint, you have the right to contact the Office of the Privacy Commissioner at www.privacy.org.nz.

This Privacy Policy was last updated in 2026.